Orders

What payment methods do you accept?

For payment, we accept Paypal and Credit Card.

What is your return policy?

a)- We can accept returns or exchanges within the 30-day period.

b)- All returned items must be in the original condition: unused, unwashed, and unworn. No exceptions.

Contact with Fanbrick Service Team service@fanbrick.com to confirm details to make sure the item is meet the return condition. After the agreement, Service Team will send the detailed return information, please offer return tracking number after return shipment .  

What if my address is wrong?

Yes, we ship worldwide. We offer free tax-free standard shipping on all regular orders (some regions excluded). We will contact you if extra shipping fees apply.

 How do I cancel my order?

For the order, if not shipped out yet, please contact with our Service Support Team service@fanbrick.com, we will cancel your order and give you full refund.

Can I customize MOC building block sets at Fanbrick?

Absolutely! MOC sets are designed for creativity and customization. Feel free to modify and adapt the sets to suit your preferences and imagination at fanbrick.

Products

What if parts are missing or damaged?

Fanbrick provides replacement for missing or defective parts. Contact our customer service at service@fanbrick.com with your order details.

Do you offer warranties on your products?

Yes, we do offer warranty support.
If you experience any issues, please place a service request with your order number, and our team will assist you as soon as possible.(service@fanbrick.com

Shipping

Do you ship internationally?

Yes, we ship worldwide. We offer free tax-free standard shipping on all regular orders (some regions excluded). We will contact you if extra shipping fees apply.

How can I track my order?

The package can be tracked on 17track.net . Or if you need a team members help to check up, please contact with our service team service@fanbrick.com and we will be in touch with a status update.


Still can't see it? Feel Free to Contact us: service@fanbrick.com


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