Returns & Refunds Policies

1. Money-Back Guarantee

At Fanbrick, we stand behind our licensed MOC building block sets and fully guarantee your satisfaction.

1）All items are inspected and tested before shipping.

2）If your item arrives damaged, defective, or does not work as intended, we will resolve it quickly.

3）For unresolved technical issues, we offer free replacements or a full refund.

2. Return Policy

You may return most items within 14 days of delivery, in accordance with your statutory rights.

1）Items must be unused, undamaged, complete, and in original packaging.

2）Returns are accepted for any reason within the 14-day cancellation period.

3）This policy does not limit your legal rights for faulty, misdescribed, or non‑compliant products.

3. Refund Policy

1）We process all refunds fairly and transparently.

2）Refunds will be issued after we receive and inspect returned items.

3）If returned items are damaged or not in original condition, we may offer a partial refund.

4）If you no longer want the product (return for personal reasons), shipping costs are non‑refundable.'

Items received damaged or defective: refund available without return.

4. Order Cancellation

1）You may cancel your order before it has been shipped.

2）Once shipped, orders cannot be canceled. You may return the package after delivery.

3）To cancel, contact us immediately at service@fanbrick.com.

5. Refund Processing Time

1）Refunds are processed immediately after approval.

2）Funds will be returned to your original payment method.

3）It normally takes 3–5 business days for the refund to appear in your account, depending on your bank or payment provider.

Contact Us：

If you need help with returns, refunds, or cancellations:

Customer Service Email: service@fanbrick.com